Junior Supporter - IT Service Desk

About the job

Arla’s inhouse Service Desk is growing and we are looking for talented people to join. As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things.

Join a global covering Service Desk and become part of a multinational team were quality have high priority over quantity and were we aim to do the right thing the first time around. The team is high performance and highly motivated to provide that best support to our colleagues 

Specifically, you will:

• Provide 1st and 1.5 level Support for all systems and devices
• Perform remote troubleshooting through SCCM
• Educate and guide the end user through the problem-solving
• Identify and suggest improvements on current processes followed
• Act as escalation point in case of urgent or severe IT incidents
• Prioritizie and manage many open tickets at the same time
• Analyse most common reported incidents
• Escalate unresolved issues to higher support teams
• Record all Incident and service request in ITSM tool

Who are you?

• Fluency in English – written and verbal
• Good knowledge of MS Office and Outlook tools
• Strong communications, negotiation and problem solving skills
• Good analytical and organization skills
• Strong team-player orientation
• Ability to work in fast-changing environment

Additionally, nice to have (not mandatory):

• Professional experience in Service Desk/Customer Service Department
• General understanding of ITIL Methodology
• Familiarity with one or more of these tools
• ServiceNow
• KCS - Knowledge Centered Service
• Microsoft O365

What do we offer?

• Training & professional induction in a new position
• Financial support of your education
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code
• Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
• Relocation allowance
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)

…while in the office you can also use some of below:

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Chill-out rooms with X-box, pool table, board games, football table and swing