IT Assistant in Return Division / Return Knowledge Office - Warszawa, Śródmieście

For our Client we are looking for:

IT Assistant in Return Division / Return Knowledge Office

Location: Warszawa, Śródmieście

Reference Number: IT/rep/2026

Job description:

To provide first level service desk support for the Integrated Return Management Application (IRMA) Service Desk by handling the users’ requests on IT-related incidents/ problems/ well-known errors.
To act as the administrator for the SharePoint environment, managing permissions, site structure, and troubleshooting platform-specific bugs.
To conduct manual testing of SharePoint web application by executing test cases and analyse results from end-user perspective.
To manage user accounts in SharePoint web application
To support the delivery of training sessions to users.
To support with creation of user guidelines and support materials.
To support with the content management within IRMA
To support with the creation of information products in remits of Return Digitalisation (e.g. newsletters)
Other tasks as assigned by supervisor

Requirements:

Fluency in English min B2
Strong proficiency in using Microsoft SharePoint (architecture, lists, and libraries).
Work experience in customer service
Ability to translate technical concepts into plain English for non-technical stakeholders.

Personal skills:

Hgh level of responsibility and ability to work independently;
High level of service orientation;
Ability to work under pressure and experience in organizing work and prioritizing accordingly;
Ability to communicate efficiently at all levels internally and externally and in appropriate manner;
Strong sense of accuracy and attention to detail;
High level of discretion and ability to handle confidential matters;
Proven organizational skills;
Ability to adapt to a dynamic working environment;
Ability to learn new skills and software;
Ability to work in a team.

We offer:

Application deadline: until 13.03.2026

Please be advised that only resumes in English will be considered.