Senior SAP CRM SVC Expert
The SAP Application Expert CRM SVC is responsible for the operation of SAP processes in the areas of Service. This is a position in a Global team with team members in Asia, Europe and the Americas with a joint commitment to supporting the SAP business users in all companys units in the day-to-day operations.
- reporting directly to the Regional SAP Application Management Poland Hub Lead;
- daily cooperation with SAP system users;
- monitor and enable SLA fulfillment on all support levels;
- technical support in daily activities within SAP, solving complex technical issues;
- monitoring and analysis of system functioning, monitoring the operation on the basis of project requirements;
- design, specification, test, documentation and implementation of changes to business processes;
- experience in providing technical support SAP system users;
- backgroung in 1 of the following modules: WebChannel, Contact Center, Sales, Marketing, Mobile/SUP;
- experience in WebUI Configuration;
- experience in CRM Service;
- experience in supporting an integrated ERP solution;
- proficient in English;
- open for travel depending on business needs.
- work within international structures at a well-established company;
- participation in the global SAP roll-out project within internal structures of the company;
- competitive salary;
- employment contract.
If youve had an interview in Grafton already, please, contact your consultant directly (ideally by email).
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